Live / Mobile
786com is committed to handling your personal information with care and transparency. This policy explains what data we collect when you use our platform, how it is used, and what choices you have — access and eligibility depend on your local law and applicable eligible regions.
When you open an account with us, we collect the information you provide directly — your name, contact details and the payment method you choose, whether that is Nagad, Rocket or Bank Transfer. We also collect technical data generated by your device and browser as you navigate the platform: session identifiers, page paths and interaction logs. This data serves two core purposes: operating your account correctly and improving the navigation experience for you. We do not sell your personal information to third parties. Where we share data with service partners — for example, a payment processor handling your Nagad or Rocket transaction — that sharing is governed by a data-processing agreement that restricts the partner to the task at hand. Cookies placed on your device help us keep your session active and remember your account preferences between visits. You can manage cookie behaviour through your browser settings, though some account functions depend on session cookies to work correctly. Retention periods vary by data type: account records are kept for as long as your account is active and for a period after closure as required by applicable rules in your eligible region. This policy applies wherever access to our platform is permitted under local law.
Not every interaction with our platform falls under the same data rules. Understanding what this policy covers — and what sits outside it — helps you make informed decisions about how you engage with your account and with external services you may access through our platform.
This policy fully covers data collected when you log in, update your account details or navigate the platform. Any information you enter into account fields is handled under the terms described here, subject to your eligible region and local law.
Payment data connected to Nagad, Rocket and Bank Transfer is processed in line with this policy. However, the payment provider's own terms also apply once a transaction leaves our platform — we recommend reviewing those separately before completing a transfer.
Browsing game lobbies, reading published terms or viewing promotional notices does not require you to submit personal data. Technical session data is still collected during these activities as described in the details section above.
External links, payment gateways and identity verification services operate under their own privacy terms. This policy does not extend to any third-party service once you leave our platform environment, so check those policies directly.
Your account data belongs to you, and this policy gives you practical ways to manage it. Start by logging into your account and opening the profile or settings section — the fields shown there reflect the information we currently hold for you. If something is incorrect, you can edit it directly within the account area or contact our support team to request a correction. Where your eligible region's rules permit, you may also ask us to provide a summary of the personal data we hold. Requests of this kind are handled through our published support contact route, not through automated account tools. If you believe your data has been handled in a way that does not match what this policy describes, raise the matter with support so we can investigate and respond. Deletion requests are assessed on a case-by-case basis; some records must be retained for a period after account closure under applicable regional rules, so not all data can be removed immediately on request. We aim to respond to any data-related query within a reasonable timeframe.
Open the account settings page to see the information we hold. Fields for name, contact details and payment method preference are visible there, and the data shown is what we actively use to operate your account.
Edit your details directly in the account area for most fields. For corrections that cannot be made self-service — such as identity document updates — contact support with the corrected information and we will handle the change.
If you want to know more about how a specific piece of your data is used, send your question through the support contact route listed on this page. Include your account reference so we can locate your records quickly.
For deletion or data-portability requests where your local law and eligible region allow them, contact support directly. We will confirm what is possible given your regional rules and the data type involved before taking any action.
If you have a question about this policy, want to correct data or need to raise a concern about how your information has been handled, the routes below are the ones we actively monitor. Use the channel that suits your situation — all privacy-related queries should include your account reference to help us locate your records.
Start a live chat session from the support area of the platform. This is the fastest route for account-related data questions. Have your account details ready so the team can verify your identity before discussing personal data.
For detailed data requests — including correction, summary or deletion inquiries — email support through the address published in the platform's contact section. Email creates a written record of your request and our response.
The help centre in your account area contains published answers to common privacy questions. Check there first for cookie settings, data retention periods and how payment data such as Nagad or Rocket transactions is handled.
Handling your account data carefully is a core part of how 786com operates. The sections below outline the four main areas of our data practice — security, cookies, retention and policy updates — so you know exactly where to look if a question comes up.
Your account is protected by login authentication, and we require verification before processing any change to personal details or payment preferences. If you notice unexpected activity on your account, contact support immediately through live chat or email so we can investigate and secure your record.
We use session cookies to keep you logged in and preference cookies to remember your account settings between visits. You can adjust cookie permissions through your browser, but disabling session cookies may prevent parts of the platform from working as expected on your device.
Account records are kept while your account is open and for a defined period after closure, as required by applicable rules in your eligible region. Transaction records — including Nagad, Rocket and Bank Transfer history — are retained for the period specified under regional financial data rules.
When this policy changes, we publish the updated version at this URL and note the revision on the page. Continued use of the platform after a policy update means you have had the opportunity to review the changes. For material changes, we may also send a notice to your registered contact details.
The questions below cover what we get asked most about data handling, account records and your rights under this policy. If your question is not here, contact support through the routes listed in the section above.
We collect the details you enter during account creation — name, contact information and your chosen payment method, such as Nagad, Rocket or Bank Transfer. We also collect technical session data from your device and browser each time you use the platform. No extra data is collected without your action.
We share data only with service partners who need it to perform a specific function, such as processing a Nagad or Rocket payment. Those partners operate under data-processing agreements that restrict what they can do with your information. We do not sell personal data to third parties.
Retention periods depend on data type and your eligible region's rules. Account identity records and transaction history are kept for a set period after closure as required by applicable regional requirements. You can ask support for more detail on the specific period that applies to your account.
Log into your account and open the profile settings page — the information shown there is what we hold. Most fields can be edited directly. For changes you cannot make yourself, such as identity document corrections, contact support by email or live chat with the updated details and your account reference.
Send a deletion request through email support, including your account reference and the specific data you want removed. We assess each request individually. Some records must be retained under applicable regional rules even after account closure, so we will confirm what can and cannot be removed before acting.
The policy covers how we collect and store your payment preference and transaction records on our platform. Once a transaction is processed by Nagad, Rocket or another payment provider, that provider's own privacy terms apply. We recommend reviewing those terms directly with your payment provider.
We publish the current version of this policy at this URL and note any revision on the page. For significant changes, we may also send a notice to your registered contact address. Checking this page periodically is the straightforward way to stay up to date with how we handle your data.